Legal
These terms govern your use of Shade Diary's website, waitlist, checkout-interest flow, future web purchase flow, and future iOS app.
By using Shade Diary, joining the waitlist, pressing a checkout-interest button, creating a future account, buying a subscription, or using the future app, you agree to these Terms and the Privacy Policy. If you do not agree, do not use Shade Diary.
You must be at least 13 to use Shade Diary. If you are under the age of majority where you live, you may use Shade Diary only with permission from a parent or guardian. Purchases must be made by an adult or with adult permission.
Shade Diary helps users think through at-home hair color decisions before they mix dye. It can organize starting hair details, old color history, formula notes, qualitative Color Reads, Color Receipts, reminders, and Day 3 proof. It does not guarantee a dye result, prevent damage, diagnose allergies, replace strand tests or patch tests, or replace a licensed colorist, medical professional, dermatologist, or product manufacturer.
Shade Diary uses a hard paywall with no free trial. Your payment card is charged immediately when you confirm a purchase. Subscription pricing:
Default Shade Diary Pro plan. Includes Color Reads, Color Receipts, saved history, Day 3 proof, and iOS app redemption.
Secondary plan for urgent dye-day decisions.
The price shown on the checkout screen at the time of purchase controls. These reference prices may be updated; you will always see the actual price before confirming.
Auto-renewal. Subscriptions renew automatically at the end of each billing period at the same price unless you cancel before the renewal date or we notify you of a price change in advance. You are responsible for canceling before renewal if you do not wish the subscription to continue.
No free trial. There is no free trial period. No charge is made until you confirm purchase on the checkout screen.
Web purchases are processed by RevenueCat (powered by Stripe). A web purchase redeems to the same Shade Diary Pro entitlement used in the iOS app. Billing support for web purchases goes to hello@clueless-creations.com.
Web subscriptions (RevenueCat / Stripe): Cancel any time through the RevenueCat customer portal linked in your purchase confirmation email, or by emailing hello@clueless-creations.com with the subject line "Cancel subscription" and your receipt. Cancellation takes effect at the end of the current billing period. You keep access until that date. No partial-period refunds are issued on cancellation.
Apple in-app subscriptions: Manage cancellation through your Apple ID account settings or Apple's App Store process. Apple controls billing, renewal timing, and refunds for App Store purchases.
Payments are non-refundable. When you purchase a Shade Diary subscription, the charge is final. Partial refunds for unused subscription time are not issued.
48-hour first-charge review. If you contact us within 48 hours of your first charge with a receipt at hello@clueless-creations.com, we will consider your request on a case-by-case basis. We may issue a refund through Stripe at our discretion. This window does not apply to renewal charges.
Apple purchases. Refund requests for App Store purchases must be submitted through Apple. We have no ability to issue refunds for charges processed by Apple.
Nothing in this section limits any rights you may have under applicable consumer protection law in your jurisdiction.
You keep ownership of photos, formulas, notes, Color Receipts, and other content you provide. You give Shade Diary a limited license to host, process, analyze, display, and transform that content only as needed to operate and improve the product, provide support, secure the service, and comply with law.
Do not upload content you do not have the right to use. Do not upload another person's face, hair photo, private information, or likeness without permission. Do not submit medical emergencies or highly sensitive personal information into optional notes.
Shade Diary, the website, app designs, copy, product names, visual system, screens, and related materials are owned by Shade Diary or its licensors. These Terms do not transfer our intellectual property to you. You receive only the limited right to use the service as allowed by these Terms.
If you download Shade Diary from Apple's App Store or purchase a subscription through the iOS app, Apple's terms govern that transaction. Apple is not responsible for Shade Diary's content, support, refunds (except as required under Apple's own terms), maintenance, or warranties beyond what Apple's standard licensed application terms specify.
Already a Shade Diary Pro subscriber through the iOS App Store? Manage your subscription in your Apple account settings — do not purchase again here. If you hold an active Shade Diary Pro subscription through Apple and also purchase through the web, you will not receive two separate entitlements. Your Shade Diary Pro access is single-seat. If you have a billing concern about a duplicate purchase, contact hello@clueless-creations.com and we will work with the applicable processor to resolve it.
Shade Diary is provided "as is" and "as available." To the maximum extent allowed by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and any guarantee that a hair-color result will match a reference, avoid damage, or be safe for your hair, skin, scalp, or products.
To the maximum extent allowed by law, Shade Diary and its operators will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost data, failed dye results, hair damage, correction costs, or product reactions. Our total liability for any claim related to Shade Diary will not exceed the amount you paid to use Shade Diary in the three months before the claim, or $50 if you did not pay us.
We may change Shade Diary, update these Terms, suspend access, or terminate accounts when needed to operate the service, protect users, comply with law, or respond to misuse. Continued use after updated Terms are posted means you accept the updated Terms.
These Terms are governed by the laws of the State of California and the United States federal law, without regard to conflict-of-law rules, and without limiting mandatory consumer protections that apply where you live.
Before initiating any formal dispute, send a written description of the issue to hello@clueless-creations.com with "Dispute Notice" in the subject line. We will attempt to resolve it informally within 30 days.
Questions about these Terms can be sent to hello@clueless-creations.com.
This disclosure must be read before completing a purchase in the Shade Diary checkout. By confirming purchase you acknowledge each item below.
This disclosure block also appears in the Privacy Policy. See also: Cancellation and Refund Policy sections above.